Pannaway Networks Customer Support centers are staffed with telecommunications support engineers whose expertise spans Pannaway products and how they interface with other voice, video and data related products. We are here to help you across a range of activities that include:
- A Technical Assistance Center (TAC)
- A Learning Center for self-care and training which contains an online knowledge base, technical bulletins, how-to guides, pre-recorded webinars, and formal training
Technical Assistance Center (TAC)
We maintain Technical Assistance teams in both Portsmouth, NH and Plano, TX. Normal business hours are Monday through Friday, 8am to 8pm in the Eastern and Central time zones respectively. We maintain an after hours automated paging service which provides for after hours, weekend and holiday emergencies. Currently these teams are aligned in areas of product expertise. As a Pannaway customer, you have the following support resources available:
- Should you have a product or technical issue, please request support by sending an email to support@pannaway.com, using the Self-Care Portal*, or calling us directly. Issues that come in via email or the Self-Care Portal are responded to within 24 hours. Should your issue require more urgent response, our Customer Care Centers can be reached toll free:
- For issues related to Pannaway BAR, BAS, MAGNM and RGN products, please call Portsmouth TAC at (877) PAN-NAWY or (603) 766-5175.
- For issues related to Pannaway MAGNM-FX (a.k.a. Inteleflex), please call Plano TAC at (888) 658-8572.
- Should you be experiencing a network outage, please call the appropriate toll free number immediately and follow the voice prompts for network outages. This will get you to a live person in the most expeditious manner.
- * For access to the Self-Care Portal, use the id and password that were provided by your account team. If you do not have an id/password, please contact self-care@pannaway.com and we will enable your access.
